The screen is flashing for other party


#1

My girl and I can no longer use Watch2Gether because there’s apparent slowness and flashing on the screen for her every time she enters any room I make. This hasn’t happened before. She is on her tablet and I on my laptop. Can this be fixed? Thanks again :slight_smile:


#2

Thanks a lot for your feedback. Can you describe the “flashing” a bit more in detail? Which browser is you friend using on the tablet?


#3

Thanks for replying! The screen flickers on and off nonstop every time she enters a room that I make, and she uses Google Chrome on her tablet.


#4

Thanks for the update. With “screen” you mean the whole page or just the area on the video player on the site?


#5

With “screen” I mean the entire page. But when we tried going on the site again yesterday; the screen was no longer flashing for her…but the area on the video player said “An error occurred”, and we couldn’t watch the video. I hope this gets fixed ASAP, thank you for your continuing assistance :slight_smile:

UPDATE! This error came up in the room’s video player for her today: “An error occurred. Please try again later. (Playback ID: tfNomHjkyljncJHh) Learn More”

Please help us :frowning: Thank you


#7

Is she able to watch the same video directly on YouTube? This sounds a bit like a problem specific to her device since I have not seen these symptoms elsewhere. Did she try to clean the browser history & cache? Another option would be to try a different browser such as Firefox for Android.


#8

I think we can watch it on Youtube…I’ve been thinking it’s a problem specific to her device as well. I’ll tell her to clear the browser history & cache and get back to you asap. Does Puffin Web Browser work for Watch2Gether? Thanks :slight_smile:
UPDATE! We finally got it to work again! Thank you soooo much! :smiley:


#9

That’s great to hear. Do you know what caused the issue?